TINY TOTS KIDS
Inventory management system, ecommerce website, payment gateway system, B2B portal, customised design and development
Achievements accomplished
Zoho, CRM
Inventory management system, eCommerce website, payment gateway system, B2B portal, customized design and development
Project summary
- Ecommerce website where customers can buy products on the website
- European cosmetics company that wanted to launch in australia
- Researched the company and parts in other countries such as bulgaria
- Planned what we should do for australian website
- After the initial sketch and prototype, we got access from product database for all IP materials of the product which includes the content and the image
- Create a workflow for our team, distributed it to the web development, coding, web design, and digital marketing teams
- We then drafted the whole site as per our plan and initial prototyping. Loaded all the products, built a cart system, connected the payment system, customised all product images for the purpose of correct display of the website.
- After this, we started the integration and implementation of the inventory of the business which included loading all the products on the inventory system, integrated the sales order process, set up the payment system, and customised the existing customer database for future transactions
- We then collaborated with the business to work on a launching strategy part of that was to communicate with the list of business that existed within their current customer database
- Setting up a marketing channel on MailChimp
- We also prepared process documentation which included different stages of customer interactions and content for responses to any possible enquiries
- At this point, we created a workflow system through their email and CRM so that the customer service operators know what is expected of them once they have started receiving orders from the customers
- This will include, interactions and responses to enquiries, automated in a workflow starting from a phone call to completing the transaction
- Eventually we successfully launched the website and allowed Biotrade to commence their business operation
Problems analysed
- The suitability of CRM and inventory management system for a business dealing with cosmetic items.
- A complete set of workflows for a small operation aiming to provide a consumer centric experience
- Most efficient and affordable gateway system considering the products volume and number of sales of the business
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
- Sales order and delivery handling process
Solution offered
- Discussing the functionalities of few software packages that offers the same solution and helping the customer making an informed decision about choosing the right package for their business
- Understanding everyday operations and setting them up in automation workflows so they can be done efficiently and in a timely manner
- Offering payment gateway systems, such as stripe, squireup, and payment advantage, and worked with the business to choose one of the payment gateways
- To deal with subscription of existing and future customers, we set up a marketing channel and its automation tools so customers receive emails and other product related information as soon as they subscribe and get on board with the business
- Recording any complaints from the customers and a strict process looking to resolve the complaints. As well as a regular report for the complaints are also implemented
- Exact process of payment terms creating a process order automated tracking delivery number had been implemented
Project outcome
With all the work completed above, the client was satisfied with our smooth collaboration and successful delivery of their project, and as a result, our client started a healthy number of sales which they thought was possible due to the direct set-up of our whole system
THE PROCESS
THE RESULT
63%
REVENUE GROWTH
RATE (2019 VS 2018)
11%
CONVERSION GROWTH
RATE (2019 VS 2018)
45%
VISITOR GROWTH RATE
(2019 VS 2018)
44%
NEW VISITORS GROWTH
RATE (2019 VS 2018)
